The aim of this Prevention and Management of Aggression and Violence Course is to equip the learner with the ability to provides staff members with the knowledge, confidence and skill in recognising the early indicators, assessing and de-escalating aggressive behaviours encountered within the context of their role.
Prevention and Management of Aggression and Violence Instructor Course Course Contents
Theory of violence and aggression in the workplace (elearning)
What violence and aggression in the workplace is
Understanding and managing conflict within healthcare
Ethical & Legal requirements associated with violence and aggression
Strategies to avoid occurrences of aggression and violence
Identification, assessment and resolution of conflict
Recognition, assessment and management of escalating situations.
Assault cycle
Recognition and assessment of the escalation process
Use of stage specific de-escalation skills
Service user and situation specific risk assessment and management.
Verbal de-escalation skills
Management of verbal aggression
Crisis management
Physical and psychological risks involved in physical interventions
Safe practice in lone working and working alone
Personal safety in providing physical care
Risks associated with the use of physical interventions
Physical Interventions and breakaway techniques (Classroom)
Physical intervention
Team Physical techniques
Disengagement interventions
Safe physical containment
Evasive techniques
Immobilizing and transporting patients
Day 3: Classroom
Refresh physical skills
Delivery of theory content
Delivery of physical exercises
This course is based on the HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint. This is similar in content to the MAPA Course.
Entry requirements
Learners should have a good command of English. They should have basic IT skills. If unsure, this can be assessed on this website.
Prevention and Management of Aggression and Violence
Course Training Delivery Approach and Location
This course is 1 day in duration and is delivered through elearning and in the classroom.
Learners must be present online for the fully duration. They are expected to actively engage in the course through completion of polls and responding to questions.
Technical Support
If learners have any academic IT issues they can contact the trainer by email or [email protected] from 9.00 until 5 Monday to Friday. They can also contact outside these hours in the cause of urgent issues.
Prevention and Management of Aggression and Violence Instructor Course Course Certification
In successful completion of this course learners will receive a Qualtec Prevention and Management of Aggression and Violence Instructor Course (PMAV) Instructor Certificate.